Logo Andy Sokol
The #1 Reason Customers Don’t Return

So let’s talk about the reasons that customers leave…

 

    • 1% pass away
    • 3% move away   
    • 14% are lured by a competitor   
    • 14% are turned away by product or service dissatisfaction   
    • 68% leave because of experiencing a poor attitude or perceived feeling of indifference.

 

Those last three reasons alone represent 95% of the customers who leave your business and they are all avoidable reasons. Just imagine if you were able to count on repeat orders from 95% of your clients, what a difference that would make in your business and your bottom line.

 

Of course, you may not be able to keep all of those 95%. Some folks are never satisfied and others refuse to believe that you are ever giving them a fair deal, that’s fine. Those are not the type of clients you want anyway.     

 

But look at that bottom number, this is the number that represents the number one reason that clients leave, experiencing a poor attitude or perceived feeling of indifference. They are literally leaving because they think that you don’t care. They don’t think that you’ll notice. They don’t think you’ll do anything about it and are they right?  

 

This number represents a totally and 100% avoidable reason for losing clients. It’s just completely unnecessary.